Contact Us



Got a question? You might find your answer in our Frequently Asked Questions.

Are you a member of the media? Visit our media contact page.

Find out more about what you can expect when you send your message.

Accessible Formats and Communications Supports

As outlined in our Accessible Customer Service policy, we are committed to providing accessible customer service. On request, we can arrange for accessible formats and communications supports.

If a person with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs — at no additional cost to them. 

If we are not able to meet the person’s particular requirement in a reasonable timeframe, we will inform them and will work with them to determine an alternate method or will provide a summary of the information. If you need assistance please contact us by phone, fax, e-mail or mail, as shown below.

Phone, Fax, E-mail or Mail

Phone

  • General Enquiries: 1-416-325-2929
  • Toll Free: 1-800-387-5514

TTY (for the hearing impaired)

  • 1-416-325-3408
  • 1-800-268-7095

Fax

  • 1-416-325-6348

Mail

14th Floor, Mowat Block
900 Bay Street
Toronto ON M7A 1L2

E-mail

Notice of Collection

The personal information that you have provided to us to enable us to respond to your enquiry will only be used for that purpose. You will not be placed on any mailing lists, nor will your information be released to any third party, except as may be authorized by law. The authority for obtaining this information from you complies with section 38(2) of the Freedom of Information and Protection of Privacy Act.