About Licensed Child Care
For information or to report a complaint about a licensed child care centre or private-home day care agency, please contact us at 1-877-510-5333 or firstname.lastname@example.org
About Unlicensed Child Care
For information or to report a complaint about unlicensed child care, please contact us at 1-844-516-6263 or email@example.com
When making a complaint, try to include as much information as possible, including:
In addition, if we have your personal information (name, address, telephone number and/or email), ministry staff can contact you for more information if needed and follow up with you after the complaint has been investigated.
Personal information provided in connection with a complaint is collected under the authority of the Day Nurseries Act.
You are not required to provide personal information when you make a complaint. If you do, the Ministry will not disclose it to the child care program during the follow-up process. However, the program may be able to identify you based on the nature of the complaint.
There are some situations where the Ministry may disclose your information. For example, the Ministry may decide to disclose your personal information to other organizations, such as police or public health, to allow them to investigate the complaint. In addition, the Ministry is required to disclose information to children's aid societies to allow them to investigate if there are reasonable grounds to suspect that a child is in need of protection. The Ministry may also be required to disclose your information if the investigation of your complaint results in a hearing or prosecution involving the child care program.
If you do not consent to the collection of your personal information, please do not include any personal information when making a complaint.
If you have any questions about the collection of your personal information, you can contact the Manager, Program, Policy and Operations Unit at 416-325-5832 or by mail at 77 Wellesley Street West, Box 980, Toronto ON M7A 1N3.
Each region lists the Consolidated Municipal Service Managers (CMSMs) and District Social Services Administration Boards (DSSABs) in their area. Learn more (PDF, 114 KB)