It is important for parents to be informed when making decisions about child care.
Child care should be an enriching and satisfying experience for your child. You should always feel confident that your child is in a healthy, safe and happy environment.
If you have concerns or complaints about an unlicensed child care provider, please contact 1-844-516-6263 or use the registry of unlicensed child care violations to find out if your unlicensed child care provider has any violations against him or her.
Parents should be aware that in Ontario, unlicensed child care providers are not regulated by the government. This means they are neither licensed nor inspected. However, the ministry does investigate all complaints from the public about child care providers who may be:
|Total Complaints||Required site visits that were not completed||Addressed with Site Visits: July 12 – August 9, 2013|
|Total Complaints||Required site visits that were not completed||Addressed with Site Visits: July 12-19, 2013|
Overall Summary by Region
|Region||Total Complaints||# of N/A* Complaints||Visits Required||% of Providers in Compliance: 1st Visit||% of Providers in Compliance: 2nd Visit||% of Providers in Compliance: 3rd and Subsequent Visits**|
Child care programs located in:
Barrie: the Counties of Bruce, Grey, Northumberland, Simcoe; the Regional Municipalities of Durham and York (includes Vaughan); the Cities of Peterborough, Kawartha Lakes; and the District Municipality of Muskoka
London: the Counties of Lambton, Norfolk, Huron, Oxford; the Cities of Brantford, Hamilton, London, St. Thomas, Stratford, Windsor; the Regional Municipalities of Niagara and Waterloo; the Municipality of Chatham-Kent
North: the Districts of Cochrane, Nipissing, Parry Sound, Timiskaming, Algoma, Kenora, Manitoulin-Sudbury, Rainy River, Sault Ste. Marie, Thunder Bay; the City of Greater Sudbury
Ottawa: the Cities of Cornwall, Ottawa, Kingston; the Counties of Renfrew, Hastings, Lanark, Leeds & Grenville, Prince Edward/Lennox & Addington; and the United Counties of Prescott & Russell
Toronto Central: the City of Toronto
Toronto West: the Counties of Dufferin and Wellington; and the Regional Municipalities of Halton and Peel
In addition, the ministry will provide information on request regarding unlicensed child care providers who have been found to be caring for more than five children under the age of 10 without a Day Nursery License.
If you have concerns about your child's care your first step should always be able to talk to the staff or your caregiver. Here are some tips:
If you have concerns about a Registered Early Childhood Educator providing care to your child, contact the College of Early Childhood Educators to submit a complaint.
If you have a reasonable suspicion that a child may be in need of protection, you must report it to a Children's Aid Society in your area. A child in need of protection is a child who appears to be suffering from abuse or neglect.