What to do if you have concerns about your child's care

What to do if you have concerns about your child's care

Child care should be an enriching and satisfying experience for your child. You should always feel confident that your child is in a healthy, safe and happy environment.

Talk to the staff or your caregiver

If you have concerns about your child's care your first step should always be able to talk to the staff or your caregiver. Here are some tips:

  • Schedule a time with your caregiver to talk about your concerns. That way, both you and the staff or caregiver will be ready to talk.
  • Be prepared. Make notes ahead of time about your concerns.
  • Be clear about what's being said. If you need clarification or have concerns about your caregiver's response, ask him or her to explain it further.
  • If necessary, arrange a follow-up meeting.

Talk to the Ministry of Education

If you continue to have concerns, contact your local regional office of the Ministry of Education.

Informal caregivers are not monitored by the Ministry of Education. However, regional staff will investigate complaints from the public about a person who may be providing care to more than five unrelated children without a licence.

Children in Need of Protection

If you have a reasonable suspicion that a child is or may be in need of protection, you must report it to a Children's Aid Society in your area. A child in need of protection is a child who is or appears to be suffering from abuse or neglect.